Chella Brow Bar Policies & Returns
Can I walk-in or do I need an appointment to have my Brows done?
We love to have you drop in to see us, but if you make an appointment, we will guarantee that you will be treated on time and receive all the benefits of a full appointment. Peak hours are often early mornings and weekends, so book as far ahead as possible in order to be certain of getting the particular time and day you want.
I missed my appointment. What is your cancellation policy?
Things happen, but we appreciate if you can let us know if you are unable to make your appointment.
Our Cancellation Policy is:
24 hours or more notice - Visit chellabrowbar.com to cancel or reschedule. This will incur no cancellation charge, since it allows our Brow Bar Expert to re-book someone else into your slot!
Less than 24 hours notice - If you cancel your appointment any later than 24 hours before your appointment, you will be charged the full cost of your missed appointment. This full credit can be applied to your next visit if you re-book and your appointment occurs within 2 weeks. Now that is good news.
I'm running late for my appointment. Will you still take me?
We have a 5-minute late policy. If you are late for your appointment, we may have to reschedule all or part of your services. We ask that you call and let us know when you are running late so we can best accommodate you.
What is your late policy?
We value your time at The Chella Brow Bar and we want you to take advantage of every moment. We suggest that you arrive 5 minutes before your scheduled appointment. We regret that late arrivals may not receive an extension of scheduled service times and you will be responsible for the full service price.
Your treatment will begin and end promptly at the scheduled times. If you arrive late, we will be unable to give you the full service time so that we can stay on schedule for the convenience of our other guests. We ask that you call and let us know when you are running late so we can best accommodate you.
Waxing Services Refunds
We offer a 5-day performance policy on all waxing services. If we failed to remove all unwanted hair while performing a service for a guest, we will gladly touch up the originally serviced area within 5 calendar days of the original service date, at no charge.
Gift Certificates are available for all services. If you would like to prepay a gratuity, our staff can assist you at the time of purchase. Gift Certificates may not be purchased or used in conjunction with any special discount or promotion and are valid for one year after date of purchase.
Gratuities are not included in The Chella Brow Bar service prices. The gratuity may be paid in cash, by personal check or by credit card.
Return of Chella Retail Products
We believe in complete customer satisfaction. This is reflected in our 100% Customer Satisfaction Policy.
If you are unhappy with your Product purchase for any reason, you may return it to us within 30 days for a full refund. Returns must be made at the Chella Brow Bar where purchased and must be accompanied by the original or emailed receipt.
Chella Tweezer Replacement Policy
As a courtesy to our valued customers, Chella offers a one-time replacement for used tweezers when tweezers are returned to the Brow Bar where purchased or to:
Chella Skin Care
507 Calle San Pablo
Camarillo, CA 93012
Please be certain to include the address to which you would like the new tweezers shipped.